L'ORO Jewellery

L'ORO carried Omega, Chopard, and Glashütte Original. Their showroom was flawless. Their website was a line item, 700 visitors a month, 480 of them just searching "L'ORO." Nobody was finding them through the brands they carried or the products they sold. The site cost money to host and generated nothing in return.

That's not unusual in luxury retail. What changed was how fast the gap widened.

The gray market was gaining ground online. Digital-native resellers were capturing search traffic for the exact brands sitting in L'ORO's cases. Every month the website sat idle was market share walking out the door to someone with a better Google presence and a lower price.

Spend Like You Mean It.

We didn't tiptoe in with a "test budget." We deployed capital aggressively across paid channels, using co-op marketing dollars from L'ORO's brand partners (Omega, Chopard, Glashütte Original) to stretch every dollar further. We paired their global creative assets with L'ORO's local story: the family, the showroom, the expertise.

We adopted ad platforms and targeting technology early, before the luxury market got crowded. Lower CPMs, higher visibility, first-mover advantage. We still run their paid ads today.

And we built attribution from day one. Not "impressions" attribution. Real attribution: which ad drove which showroom visit, which visit turned into a sale, and what that sale was worth.

Build the Brand, Then Build on It.

When we started, 69% of L'ORO's search traffic was branded, people who already knew the name. That meant the site was a digital business card, not a growth channel. We flipped that ratio.

We created useful, search-optimized content around the brands and products L'ORO carries. We pursued PR opportunities to earn backlinks and build domain authority, growing their referring domains from 55 to over 1,000. We rebuilt the site architecture so every brand and product category had its own optimized page.

Today, branded searches have grown from 480 to 2,700 per month. The brand itself is bigger, but branded searches now represent a smaller share of total traffic because non-branded discovery is doing the heavy lifting. That's the difference between a website people visit and a website that finds new customers.

We also built out L'ORO's AI visibility strategy. They're currently being cited 300 to 400 times per month across AI platforms, with a visibility score of 35, where the luxury retail industry average sits at 21 (per Semrush).