Streamlining Shiny Jewellers’ Wholesale Ordering System

Transforming a legacy wholesale process into a streamlined digital experience—boosting order efficiency, increasing average order value, and accelerating partner growth for one of Canada’s largest jewellery wholesalers.

Iphone X Mockup 2 1

Shiny Jewellers

Shiny Jewellers, one of Canada’s leading jewellery wholesalers, was facing a serious operational bottleneck: their order management system was stuck in the past. Retail partners placed orders through a chaotic mix of phone calls, emails, faxes, and in-person visits—making it nearly impossible to scale efficiently. The fragmented system led to miscommunications, missed orders, and countless hours wasted on manual data entry. With operations expanding across Canada and the U.S., Shiny needed a digital solution that could match the scale and sophistication of their business. They weren’t just looking to modernize—they needed to future-proof their wholesale ordering process.

The Challenge

Paloma Blanca approached H&Co. with a unique request: they wanted a modern, clean website design that not only revitalized their brand but also seamlessly integrated their sister brand, Mikaella Bridals. The goal was to create a unified yet distinct digital presence for both brands, maintaining their individual identities while leveraging their shared audience. Key concerns included:

  • Designing an intuitive UX that would accommodate both brands while ensuring ease of navigation.
  • Implementing technology solutions that would enhance performance, user engagement, and SEO.
  • Optimizing SEO to maintain and improve search rankings for both brands while ensuring they complemented each other’s presence online.
Cuban Link

Our Approach

To streamline their operations, we focused on three key areas:

  1. E-Commerce Accessibility: We built a secure, e-commerce-style website that is only accessible to pre-approved retail partners, ensuring seamless navigation and easy product discovery.
  2. Operational Efficiency: We centralized order management to reduce the reliance on manual order-taking processes, freeing up internal resources to focus on growth.
  3. Multi-Currency Functionality: Since Shiny Jewellers operates in both Canada and the USA, we implemented a dual-currency system to cater to their diverse market.

Our Solution

We designed and developed a high-performance wholesale ordering platform with the following features:

  • Private E-Commerce Portal: Only registered retail partners can access the site, ensuring exclusivity and ease of ordering.
  • Optimized Product Discovery: Retailers can quickly find trending and high-demand products through intuitive navigation and filtering options.
  • Integrated Multi-Currency Display: Prices are dynamically displayed in either CAD or USD, depending on the user’s location.

The Results

  • 80% of Orders Now Placed Online:
    • The majority of orders now go through the website instead of phone, email, or in-person channels, significantly streamlining order management.
  • Millions in Orders Processed:
    • The new system has facilitated substantial growth in wholesale transactions.
  • 30% Increase in Average Order Value:
    • Retailers can now easily discover and purchase additional high-demand products, increasing overall order value.
  • 50% Growth in Retail Partners:
    • By eliminating inefficiencies, Shiny Jewellers has been able to shift focus from managing existing customers to acquiring new retail partners.

By transforming Shiny Jewellers’ wholesale ordering process into a modern digital experience, we have helped them optimize operations, drive higher order values, and expand their retail partnerships. Their continued success is a testament to the power of digital transformation in the jewellery wholesale industry.

OUR WORK

By building a high-performance wholesale ordering platform for Shiny Jewellers, H&Co. transformed their operations—streamlining order management, increasing average order value by 30%, and helping them grow their retail partner network by 50%, all while processing millions in online orders.